Rescue Uncle Solutions Private Limited
CIN: U95111DL2025PTC454542
1. Service Model

Rescue Uncle provides doorstep pickup and delivery of devices (mobile, tablet, laptop, etc.) for repair. Repairs are carried out only at authorized brand service centers. Customers do not need to visit the service center physically.

2. Pickup & Delivery
  1. Pickup and delivery charges depend on customer pincode.
  2. If the customer is unavailable at the time of pickup, Rescue Uncle will reschedule and attempt pickup for up to 2 days.
  3. If pickup cannot be completed within 2 days due to customer unavailability, the booking will be cancelled and the paid amount refunded.
  4. Delivery charges apply when delivering repaired or unrepaired (customer denied repair) devices.
  5. If the customer is unavailable during delivery, redelivery charges may apply.
3. Repair Cost Approval
  1. After inspection, the authorized service center shares the repair estimate with Rescue Uncle.
  2. No repair starts without customer approval.
  3. Once approved, Rescue Uncle pays the service center in advance on behalf of the customer.
4. Payment Rules
  1. After repair, the customer must pay the full amount before receiving the device.
  2. The customer cannot refuse payment after approving the repair.
  3. If the customer refuses payment:
    1. Rescue Uncle may hold the device until payment is made.
    2. Storage/late delivery fees may apply.
    3. Legal recovery may be initiated if required.
5. Refund Policy
Refund is available only if the authorized brand service center declares the device non-repairable.
Scenario Refund Notes
Customer denies repair before pickup ❌ No refund of pickup charges
Customer denies repair after pickup but before approval ❌ Delivery charges apply
Customer approves repair then denies later ❌ Full repair cost must be paid
Repair successful and customer refuses delivery ❌ Payment mandatory; storage charges may apply
  1. If the device is not repairable, Rescue Uncle will refund the repair amount (if paid in advance).
  2. Delivery charges will also be refunded if the brand service center is unable to repair.
6. Warranty on Repair
  1. Warranty on parts is provided only by the authorized service center.
  2. Rescue Uncle offers 7‑day re‑repair support only if:
    1. The same issue reappears.
    2. The device is not damaged/tampered after delivery.
    3. No new issues appear.
7. Data Privacy
  1. Rescue Uncle and partners never access customer data.
  2. Repairs occur under CCTV in authorized centers.
  3. Customers should back up data before pickup.
  4. Rescue Uncle is not responsible for data wipe during repair.
8. Device Liability
  1. Safe packaging and handling ensured.
  2. Not liable for:
    1. Pre-existing damage
    2. Internal failures from past repairs
    3. Water‑damaged device failures
    4. Any data loss
9. Customer Responsibilities
  1. Provide accurate information
  2. Be available for pickup/delivery
  3. Pay repair charges
  4. Pay additional delivery/storage fees if applicable
10. Acceptance of Terms
By booking a service, the customer agrees to these Terms & Conditions.
Contact Information
WhatsApp: +91 8595753001
Email: support@rescueuncle.in