Warranty Policy

1. Introduction

This Warranty Policy explains the warranty and protection terms applicable when you use the Rescue Uncle mobile application ("App") and services provided by Rescue Uncle Solutions Private Limited ("Rescue Uncle," "we," "us," or "our").

This policy supplements our Terms and Conditions and Privacy Policy. In case of conflict regarding warranty matters, this Warranty Policy prevails for warranty-specific issues; general platform use remains governed by the Terms.

By booking a service through Rescue Uncle, you acknowledge that you have read and understood this policy.

2. Definitions

3. Manufacturer Warranty (Brand Warranty)

3.1 Service Centre Channel

When you book Service Centre Pickup and your device is under a valid manufacturer warranty (as determined by the brand):

• Repair cost for covered defects is typically borne by the brand, subject to brand inspection, approval, and policy.
• Rescue Uncle facilitates pickup, logistics, and coordination; approval of warranty coverage is solely at the brand's discretion.
• If the brand rejects warranty coverage, you are responsible for authorised service centre charges communicated to you before repair proceeds.
• Brand turnaround times, parts availability, and repair outcomes are outside Rescue Uncle's direct control.

3.2 Home Visit Channel

Home Visit (Rescue Service) is generally not covered under manufacturer warranty unless explicitly stated at booking. Standard service charges apply. Manufacturer warranty does not automatically transfer to on-site repairs performed outside authorised brand channels.

3.3 Your Responsibilities

You must provide accurate purchase date, invoice, IMEI/serial, and warranty information. False or incomplete information may void warranty facilitation. You are responsible for removing locks, accounts, or security features that prevent brand diagnosis where legally permitted.

4.1 Coverage

Repairs performed by Rescue Uncle on the Home Visit channel or other direct repair services may include a Service Warranty on the specific fault repaired and parts replaced by us, for a duration communicated at service completion (typically 30 to 90 days, unless otherwise stated on your invoice or service record).

The Service Warranty covers:

• Defects in workmanship of the repair performed.
• Failure of replacement parts supplied by Rescue Uncle for the repaired fault, under normal use.

4.2 Exclusions

The Service Warranty does not cover:

• Unrelated faults, new issues, or pre-existing conditions not part of the original repair.
• Physical damage, liquid damage, accidental damage, or misuse after repair.
• Software issues, data loss, OS updates, or third-party app problems.
• Tampering, unauthorised repair, or modification by third parties after our service.
• Normal wear and tear, battery degradation within normal limits, or cosmetic damage.
• Issues arising from use of non-genuine accessories or incompatible components.
• Failures caused by power surges, environmental conditions, or force majeure events.

4.3 Warranty Service

If a covered issue recurs within the Service Warranty period, contact support through the App with your service ID. We may, at our discretion:

• Re-perform the repair at no additional labour charge; or
• Provide a remedy as per applicable consumer law.

Parts or logistics may incur charges if damage resulted from user misuse or excluded causes. We may require device inspection before approving a warranty claim.

5. Care+ Plans

5.1 Scope

Care+ plans provide benefits as described at the time of purchase, including eligible service types, visit limits, covered categories, validity period, and co-payment rules.

5.2 General Conditions

• Care+ applies only to the registered device and account for which it was purchased.
• Benefits are available only while the plan is active and not expired.
• Care+ does not guarantee free repair of all faults; exclusions listed in the plan and this policy apply.
• Care+ does not override manufacturer warranty rules for Service Centre Channel repairs.
• Misuse, fraud, or false claims may result in plan cancellation without refund.

5.3 Claims

Care+ claims must be raised through the App/Website on an eligible device. We may verify device condition, service history, and plan terms before approving benefits.

6. Extended Warranty and Insurance (User-Registered)

You may record extended warranty or insurance details in the App for your convenience. Rescue Uncle:

• Does not sell or underwrite extended warranty or insurance products unless explicitly stated in a separate written agreement.
• Uses uploaded documents only for service coordination and verification.
• Is not responsible for claim approval, payout, or disputes with third-party warranty or insurance providers.
• All claims must be filed with the respective provider per their policy terms.

7. Device Protection (Safe Pickup and Delivery)

7.1 Program Description

For eligible pickup and delivery services, Rescue Uncle operates a Device Protection program intended to safeguard your device during logistics and custody while in our control, consistent with reasonable industry care.

Marketing references to "100% device protection" or similar language describe this limited program, not unlimited insurance of device value.

7.2 Covered Events

Subject to Section 7.4, if your device is lost or physically damaged while in our custody during an active, paid Rescue Uncle pickup/delivery service, and the damage or loss is directly caused by our proven negligence, we will, at our option:

• Repair the device to working condition; or
• Replace with a device of comparable specification (refurbished or new, at our discretion); or
• Refund service fees paid to Rescue Uncle for that order and applicable logistics charges, not exceeding the fair market value of the device as determined by us based on age, condition, and market data.

7.3 Claims Process

You must notify us within 48 hours of delivery or discovery of damage, with photographs, service ID, and device details. We will investigate, including inspection of the device and logistics records. Claims without timely reporting or sufficient evidence may be denied.

7.4 Exclusions

Device Protection does not apply to:

• Pre-existing damage, latent defects, or cosmetic issues present before pickup.
• Data loss, software corruption, or account lock issues.
• Damage caused by user-provided incorrect packaging, undisclosed existing faults, or prohibited contents.
• Events after successful delivery confirmation unless reported within 48 hours with evidence of transit damage.
• Home Visit on-site repairs where the device is not in transit under our logistics.
• Manufacturer service centre processes after handover to the brand.
• Force majeure events (natural disasters, riots, government action, etc.).
• Devices with false registration information or prohibited/restricted items.
• Consequential losses (loss of profits, business interruption, emotional distress).

7.5 Cap on Liability

Except where prohibited by law, our maximum liability under Device Protection for any single device in any service order is the lesser of (a) the fair market value of the device or (b) the total amount you paid to Rescue Uncle for that order, unless a higher amount is mandated by applicable consumer protection law.

8. General Exclusions (All Warranties)

Unless mandatory law provides otherwise, no warranty applies to:

• Devices reported stolen, blacklisted, or subject to legal dispute.
• Damage from unauthorised opening, modification, or root/jailbreak.
• Consumables and accessories unless explicitly replaced by us.
• Issues caused by voltage fluctuations, humidity, dust, or environmental exposure.
• Services declined by you after diagnosis but after diagnostic or logistics charges were incurred.
• Delays caused by brand service centres, parts shortages, or courier disruptions.

9. Warranty Claims and Support

To raise a warranty or protection claim:

1. Open the App and locate your service record, or email support@rescueuncle.in with your service ID, device details, and description of the issue.
2. Provide photos, videos, or invoices if requested.
3. Allow reasonable time for inspection and investigation.

We will respond within a reasonable period, typically within 7 business days for initial assessment. Resolution timelines depend on parts, technician availability, and brand processes.

False or repeated fraudulent claims may result in denial of service and account termination.

10. Disclaimers and Limitation of Liability

• Warranty terms vary by service channel, device, and plan. Only terms confirmed on your invoice, service completion summary, or Care+ plan page are binding for that transaction.
• Rescue Uncle is a facilitator and service provider, not the manufacturer. We do not warrant uninterrupted brand service centre performance.
• Implied warranties are disclaimed to the fullest extent permitted by law, except non-waivable statutory rights under the Consumer Protection Act, 2019 and other applicable Indian law.
• Nothing in this policy limits rights that cannot be excluded under mandatory consumer protection legislation.

For general limitation of liability, see Section 12 of our Terms and Conditions.

11. Changes to This Policy

We may update this Warranty Policy from time to time. The "Last Updated" date will be revised, and material changes may be communicated through the App. Continued use of services after changes constitutes acceptance.

12. Contact Us

• Company: Rescue Uncle Solutions Private Limited
• Email: support@rescueuncle.in
• WhatsApp: +91 8595753001
• Website: https://rescueuncle.in

This Warranty Policy was last updated on June 10, 2026.