Rescue Uncle is committed to protecting the privacy, personal information, and data security of every customer. This policy explains how we collect, store, use, and safeguard customer information.

• Full name
• Contact number
• Email address
• Pickup & delivery address
• Device-related information (brand, model, IMEI/serial number)
• Service request details and communication logs
• Payment-related information

No unnecessary personal information is collected.

• Files, photos, videos, messages, contacts, or any internal device data
• Passwords, OTPs, or login details
• Banking/UPI app data or financial credentials

• Rescue Uncle and delivery partners never access internal storage.
• Repairs are done only at authorized service centers under CCTV.
• Customers should take a full backup before pickup.
• Brand service centers may perform data wipes; we are not liable.

• Pickup and delivery
• Repair updates and communication
• Billing and invoicing
• Service reports
• Customer support
• Legal compliance

• Encrypted and secure storage
• Restricted access for authorized personnel only
• Delivery partners see only necessary info
• Payment details are never stored

• Never sold or misused
• Shared only with authorized brand centers
• Shared with delivery partners when needed
• Shared if legally required

• Service updates
• Payment confirmations
• Delivery notifications
• Safety alerts

No promotional SMS/ads without consent.

• Request stored data copy
• Request modifications
• Request deletion (exceptions apply)

Customer information may be stored up to 24 months for legal and support purposes; after that it is permanently deleted.

• Payment processing
• Customer support
• Cloud storage
• Communication tools

Trusted and compliant partners only.